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Returns and Refunds

RETURN POLICY

Welcome to Play With Diamonds!

This Return Policy applies to all products purchased through:

https://www.playwithdiamonds.com 

Our Return Policy forms part of and must be read in conjunction with, our Terms and Conditions, Privacy Policy, and Shipping Policy. We reserve the right to change this Return Policy at any time. 

Only refunds are made, once the product has reached its destination and has been received by the buyer, no refunds are made for products that are in transit to be delivered or have not yet been delivered.

Shipping costs are not refundable. Our Return Policy does not affect your statutory rights.

RETURNS AND REFUNDS

Customer satisfaction with our products is important to us, so we make returns and refunds if the customer is not satisfied with our products. Purchases made on our website may be returned for a refund within 30 days from the date of delivery. If 30 days have passed since the delivery of the product, we cannot offer you a refund.

Customers are responsible for the shipping costs and handling charges associated with shipping items back to us.

Submit Your return Here

CONDITIONS OF RETURN

We will need to know your order number.

Items must be in its original condition (unmarked, unaltered, and undamaged).

All returns must be accompanied by your invoice as proof of purchase.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please, therefore, ensure that you send your item back to us using a delivery service that insures you for the value of the products. Please package the product securely.

Shipping return costs and handling charges are non-refundable.

Play With Diamonds reserves the right to reject any returns which do not comply with our Refund Policy. Returns that do not fulfill our return policy may be shipped back to the client at their own cost.

Items must be returned to the following address:

Play With Diamonds.
919/513 Jewelry Trade Center Bldg.,
44th Floor Room B,

Bang Rak, Bangkok
10500
THAILAND

DEFECTIVE OR DAMAGED PRODUCTS

We do our best and our best effort to prevent any damage to your goods during transit it is possible that problems may arise. We apologize for the inconvenience presented; our goal is always to provide the best service (Only in these cases the shipping cost will be refunded).

We only replace items if they are defective or damaged. If you need to exchange it for the same item or you need a refund, please submit your request including with all information:
https://playwithdiamonds.com/request-return

Remember that you have 30 days from the day of delivery of the product to request an exchange of the product for an equal or similar one or to request a refund.

PROCESSING YOUR REFUND

Once we receive the item, we will inspect it before releasing your refund. Any item that has been mishandled, worn, damaged, or re-sized by another jeweler won’t be eligible for a refund. We also cannot issue refunds if we spot any missing diamonds or damage you didn’t alert us to. Our craftsmen are amongst the most skilled and experienced and all items are inspected thoroughly before they are sent out to you. Once we have approved your return, please wait 8-10 days to the funds to reach your bank account or credit card.

UNDELIVERABLE PACKAGE

Undeliverable packages that are returned to us will not automatically be re-shipped. If you would like to make any changes to the delivery address, you are responsible for any re-shipping fees.

SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.

CONTACT US

If you have questions about this Return Policy, please contact us at [email protected]