We arrange international shipping for Play With Diamonds wholesale jewelry and custom production orders. Our Bangkok team reviews the destination, parcel value and available courier services with you before your order is confirmed.
Processing, production and courier transit are separate stages. Your written quotation and order confirmation set out the agreed schedule, shipping charges and insurance arrangements, so you can plan your collection or store launch.
Confirmed Stock Orders
For items we confirm as in stock, generally allow 1–3 business days for processing after payment and receipt of the required order details. We confirm availability when reviewing your selection.
This processing period covers preparation for dispatch. Courier transit and customs clearance are additional; ask us for an estimated delivery schedule if you are working to a fixed date.
Made-to-Order Production
Production generally takes 6–8 weeks from receipt of the deposit and completion of the required approvals, as confirmed for your order. Design development, sampling and changes can add time.
For a new design, our custom gold jewelry manufacturing page explains the development process. Tell us about your launch date before approving the order so we can review the schedule with you.
International Couriers and Shipping Costs
We ship using express couriers including FedEx, DHL and UPS, subject to destination and service availability. We confirm the available service for your address when preparing your quotation.
Shipping charges depend on the delivery country, parcel weight and dimensions, shipment value and selected service. DHL, UPS or alternative forwarding arrangements may carry different charges. We include the agreed shipping cost in your quotation rather than asking you to select it at an online checkout.
Shipping Insurance and Higher-Value Parcels
For shipments sent through our FedEx service, we provide insurance cover up to US$1,000 at no additional charge.
For a shipment worth more than US$1,000, ask us to arrange appropriate additional cover before dispatch. Higher-value arrangements, including Malca-Amit services where available, can be quoted separately.
We can confirm the insured value, applicable conditions, additional fees and claims process with your quotation. Insurance arrangements for DHL, UPS or another service should be confirmed individually.
Provide Complete Delivery Details
Send the recipient’s full name or company name, complete street address, postal code, country and a working telephone number. Choose a secure business or residential address where someone can accept delivery during normal business hours.
We do not ship to post office boxes or military bases. Contact us promptly if the delivery details need correcting, preferably before dispatch. Address changes after dispatch depend on the courier and may involve additional charges.
Transit, Tracking and Delays
We provide tracking after dispatch. Courier transit estimates depend on the destination and service; weekends, public holidays and customs clearance can extend the delivery time.
If tracking stops updating or a parcel appears delayed, contact our team with your order number and tracking reference so we can review the shipment and follow up with the courier.
Customs and Import Charges
Import duties, taxes and clearance charges may apply in the destination country. These are the buyer’s responsibility unless your written quotation states otherwise.
Check local import requirements before confirming your order, and tell us if your shipment requires specific paperwork. If you need jewelry certificates or material documentation, discuss the requirements before production so availability, charges and timing can be agreed.
Delivery Problems and Returned Parcels
Report visible damage, an incorrect delivery or a missing parcel promptly. Keep the outer packaging, shipping labels, tracking information and any relevant photographs so our team can review the problem and the courier’s requirements.
If a parcel is returned because delivery could not be completed, contact us to confirm the correct details and next steps. Reshipping is not automatic, and additional shipping charges may apply. For product return requests and eligibility, read our returns and refunds policy.