It will be our pleasure to welcome you to our office within the working hours. Please contact us by mail or by phone to schedule your next appointment.
Yes, we do provide a white background image to be downloaded directly from your account dashboard.
Yes, we do accept returns on damaged items. Please make sure to contact us within 7 days of receiving the order. For more details about our return policy: https://playwithdiamonds.com/return-policy
We provide a genuine stone trading and Kimberley Process (KP) assurance certificate. Diamonds over 10 points (0.10 ct) will be provided with stone certification by request (extra charges may be applied).
Yes, We provide either lab-grown or naturally mined diamonds from ethically sourced and conflict-free following the "Kimberley Process Certification Scheme."
Our office is located at the heart of Bangkok, Jewelry Trade Center building.
Yes, please let us know in advance, and we will provide documentation (extra charges may be applied).
All items on-site are available for order. Some are in stock for immediate delivery and some we will produce just for you.
Enjoy all the benefits with a customer account. As a member you will be notified of new designs, exclusive offers and discounts. You will also be able to access a rich dashboard to track all information related to your orders.
Our minimum order is only $999 for the total order and just 3 Pcs/pairs per design.
Do your website prices update based on the gold prices? Should I expect price changes in case of fluctuations?
Yes, our gold prices are updated based on a 24 hours cycle. After completing your order, you will have 24 hours to finalize the payment. After 24 hours, your prices are subject to change.
Yes, we can engrave your logo on production orders, please send us your logo on the checkout page. For more details, feel free to contact us.
We will engrave all stamps in the most reasonable and hidden area of the product (or by specific request). The location varies for each item.
Yes, we only use solid gold. We never use a gold plate for any of our gold items. Our products always provided with higher content needed.
All numbers are referencing to the amount of gold vs other metals 24k= pure gold (99.99%) 18K= 75% of pure gold 14K= 58.5% of pure gold 10K= 41.7% of pure gold.
Stock items order will be ready for shipping within 48 hours of payment received.
Usually 4 to 6 weeks. We will always try to push and provide the minimum lead time needed.
Yes, we only use recycled scraps received from our refineries and our own recycled stocks.
Yes, we can manufacture silver & platinum jewelry as well based on our customer's request. Contact us for more details.
Most likely, you will be charged based on your country’s regulations. PWD can't hold any responsibility for any fees charged by your country’s import regulations. The tariff percentage varies with each country. We strongly advise you to check the import fees for gold jewelry in your country before placing your order to avoid unexpected charges.
We ship worldwide, offering currier costs. FedEx is our default currier starting rates are $35.
Please use the provided tracking number to follow your package progress. If the order has still not arrived within six days from the delivery date, please contact us.
We use FedEx, UPS, and DHL as our main carriers.
Yes, parcels up to $1000 will be fully covered with FedEx insurance (free). For parcels above $1000 we recommend you to take additional cover with Malca Amit (MAEX). An extra charge will apply based upon the total order amount.
PWD only use the most reliable forwarders. A tracking number will always be available to track your package online from the moment the goods leaving our factory.
Shipping time usually takes between 3 to 5 days from the delivery day.
The MOQ will be determined per design. Usually we do request our customers to complete a total order of 3-5 per each design made.
Yes, please provide us with your artwork and requirements. We can assist you with all your needs.