We will be pleased to welcome you to our office within working hours. Please contact us by mail or by phone to schedule your next appointment.
Yes, we provide a white background image to download directly from your account dashboard.
We provide a genuine stone trading and Kimberley Process (KP) assurance certificate. Diamonds over 10 points (0.10 ct) will be provided with stone certification by request (extra charges may be applied).
Yes, We provide either lab-grown or naturally mined diamonds from ethically sourced and conflict-free following the "Kimberley Process Certification Scheme."
Our office is located at the heart of Bangkok, Jewelry Trade Center building.
Please let us know in advance, and we will provide documentation (extra charges may be applied).
All items on-site are available for order. Some are in stock for immediate delivery, and some we will produce just for you.
Enjoy all the benefits with a customer account. As a member, you will be notified of new designs, exclusive offers, and discounts. You can also access a rich dashboard to track all information related to your orders.
Yes, we can engrave your logo on production orders. Please send us your logo on the checkout page. For more details, feel free to contact us.
We will engrave all stamps in the product's most reasonable and hidden area (or by specific request). The location varies for each item.
Yes, Please send us your full instructions and image using the .ai file.
Yes, we only use solid gold. We never use a gold plate for any of our gold items. Our products are always provided with higher content needed.
All numbers are referencing to the amount of gold vs other metals 24k= pure gold (99.99%) 18K= 75% of pure gold 14K= 58.5% of pure gold 10K= 41.7% of pure gold.
Stock items orders will be ready for shipping within 48 hours of receiving payment.
Usually 4 to 6 weeks. We will always try to push and provide the minimum lead time needed.
Yes, we only use recycled scraps received from our refineries and our own recycled stocks.
Yes, we can also manufacture silver & platinum jewelry based on our customer's request. Contact us for more details.
Most likely, you will be charged based on your country's regulations. PWD isn't responsible for any fees charged by your country's import regulations. The tariff percentage varies with each country. We strongly advise you to check the import fees for gold jewelry in your country before placing your order to avoid unexpected charges.
We will provide you with a tracking number once the parcel has shipped.
We ship worldwide, offering currier costs. FedEx is our default currier starting rates are $35.
Please use the provided tracking number to follow your package progress. Please contact us if the order has not arrived within six days from the delivery date.
We use FedEx, UPS, and DHL as our main carriers.
Yes, parcels up to $1000 will be fully covered with FedEx insurance (free). For parcels above $1000, we recommend you to take additional cover with Malca Amit (MAEX). An extra charge will apply based on the total order amount.
PWD only uses the most reliable forwarders. A tracking number will always be available to track your package online when the goods leave our factory.
Shipping time usually takes between 3 to 5 days from the delivery day.
It depends on the complexity of the design. The charge will usually be around $70 to $120.
The MOQ will be determined per design. Usually, we request our customers to complete a total order of 3-5 per design made.
Yes, please provide us with your artwork and requirements. We can assist you with all your needs.