If you need to return a Play With Diamonds purchase, contact us within 30 days of delivery. Include your order number, the affected product and the reason for your request. For damaged or defective jewelry, describe the problem and provide clear photographs by email.
This policy applies to purchases from playwithdiamonds.com. The conditions below explain eligibility, return shipping and refund processing, and do not affect rights that cannot be excluded under applicable law.
How to Request a Return
Use the return request form or email info@playwithdiamonds.com. Include:
- Your name, contact details, order number and order date.
- The product name, product code and quantity you wish to return.
- The reason for the return and details of any damage, defect or incorrect item.
- Your invoice or other proof of purchase, with photographs where relevant.
Contact us before sending the parcel so we can confirm the return instructions. Submitting a request does not automatically approve a refund; we review the details and inspect the returned item.
Return Address
Once the return instructions have been confirmed, send your parcel to:
Play With Diamonds
86 Soi Naradhiwat Rajanagarindra 8
Khwaeng Thung Wat Don, Khet Sathon
Bangkok 10120
Thailand
Include your order number and invoice inside the parcel so we can identify the returned products.
Condition of Returned Items
Items must be in their original condition, unmarked, unaltered and undamaged, with the invoice supplied as proof of purchase. Damaged or defective items are assessed under the section below.
Items that have been worn, mishandled or resized by another jeweler may not qualify for a refund. Tell us about any damage or missing stones when you first request the return.
We may reject returns that do not meet this policy. Such items may be sent back at the customer’s expense, subject to applicable rights.
Damaged or Defective Jewelry
Request an exchange or refund within 30 days of delivery and explain the problem. Include the product code, clear photographs and details of any damage to the parcel or packaging.
Keep the original packaging and shipping information while the issue is reviewed. We assess the information and inspect the returned item before confirming the appropriate resolution. Package the return securely to prevent further damage.
Custom Design Orders
Custom design items are non-refundable unless damaged or defective, subject to applicable rights. Review the approved design, dimensions, materials, stone specifications and quantities carefully before confirming production.
If a custom item arrives with a defect or differs from the approved specification, contact us with the order reference, a description and photographs. We will review the details and confirm the next steps.
Return Shipping and Handling
Customers are responsible for return shipping and handling charges under this policy. Shipping charges are non-refundable, subject to applicable rights.
Use a tracked delivery service with appropriate insurance for the value of the jewelry. Pack the products securely, retain the shipping receipt and tracking number, and send the reference when requested. The returned parcel remains your responsibility until it reaches us.
Inspection and Refund Processing
We inspect returned items before approving a refund. Refund processing starts after we receive and review the goods. Unreported damage or missing stones may affect eligibility.
Once your return and refund have been approved, allow approximately 8–10 days for the funds to reach your bank account or credit card, depending on the payment provider.
Undeliverable Parcels
A parcel returned because delivery could not be completed is not automatically reshipped. Contact us to correct the delivery details and agree the next steps; additional shipping charges may apply. See our production and shipping information when planning your order.
For questions about eligibility or a return already in progress, contact us with your order number and any return reference.