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Delivery Information

SHIPPING POLICY

Welcome to Play With Diamonds!

This Shipping Policy applies to all products purchased through:

https://www.playwithdiamonds.com

Play With Diamonds is committed to delivering the product in perfect condition at the address indicated by the customer on the checkout page.

In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

 

PLAY WITH DIAMONDS SHIPPING

Play With Diamonds delivers all over the world.

We ship worldwide via secured and express Curriers (FedEx/DHL/UPS).

Play With Diamonds orders are shipped and delivered on business days (Monday - Friday - 9:00 AM - 5:00 PM). For security reasons, Play With Diamonds will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.


SHIPPING COSTS

Play With Diamonds offers free shipping on all orders.

ORDER PROCESSING TIMES

Orders will be shipped 1 - 3 days after purchase.

Note: Order processing times and shipping times are different.


SHIPPING TIMES

In-stock Items: We generally aim to get your items delivered between 3 - 5 days of receiving your order.
Production Orders: We will try to keep a production lead time of 4 - 5 weeks from the moment deposit received.

Shipping times may vary according to the customer's delivery location.

 

DELAYS

Play With Diamonds are not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Play With Diamonds is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.

UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

WRONG DELIVERY ADDRESS

Play With Diamonds will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.

 

SECURE DELIVERY ADDRESS

Play With Diamonds recommends customers provide a secure delivery address, for example, your home or place of employment. Play With Diamonds is not responsible for lost or stolen parcels.

CUSTOMS TAX

Please note that any extra costs related to import/customs tax are the responsibility of the buyer. Please check your country policy on importing goods, as we cannot provide this for you.

SHIPPING COMPLETED

Each delivery is considered made from the moment in which Play With Diamonds makes the product available to the buyer, which is materialized through the control system used by the courier company.

CONTACT INFORMATION

If you have questions or concerns about this Shipping Policy, please contact us at mailto:[email protected]